Refund Policy

1. Delivery Timeframes by Plan

Every manual distribution campaign starts the moment your product information is submitted and verified through guest checkout. The guaranteed delivery windows for receiving your full submission report (including live proof links and status notes) are:

2. The 100% Refund Conditions

You are eligible for a 100% refund under any of the following circumstances:

• Missed Delivery Deadline: If your comprehensive evidence report is not delivered to your verified contact email within the guaranteed business-day window listed above.
• Ineligible or Unserviceable Product: If we review your product and determine that fewer than the plan's target number of relevant directories exist for your niche, or if your product cannot be serviced, we will notify you and issue an immediate 100% refund before proceeding.
• Duplicate Transactions or Billing Errors: If you are charged multiple times due to a network interruption or technical failure, all duplicate charges are refunded promptly.

3. What Is Not Eligible for a Refund

NextBrand provides human fulfillment services. We manually review, customize, and submit your product to third-party directories. Because third-party platform editors maintain full editorial control:

• Editorial Board Acceptance: Directory submissions represent an application for inclusion. We guarantee the manual submission attempt and provide verifiable evidence, but cannot guarantee third-party directory editorial approval, publication timelines, or backlink attributes.
• Completed and Delivered Campaigns: Once your submission report with verifiable submission links has been delivered on time, the manual human labor has been fully performed, and the campaign fee is non-refundable.
• Subjective Performance: We do not offer refunds based on traffic volume, sales conversions, or Domain Rating (DR) changes, as these depend entirely on product-market fit and third-party algorithm evaluations.

4. How to Request Your Refund

If your report has exceeded the guaranteed delivery timeframe or you experienced a billing issue, requesting a refund is simple:

1. Send an email to support@nextbrand.live (or reply directly to your order confirmation receipt).
2. Include your Order ID (found in your receipt or confirmation panel).
3. State that your report deadline has passed. Our support team will verify the timestamp and process your 100% refund within 24 hours.

Refunds are issued directly back to your original payment method via Dodo Payments. Depending on your bank or card issuer, funds typically reflect in your account within 3 to 7 business days.